| Problem | Possible Cause | Solution |
| Revitive is on (lights illuminated on the LED display) but I cannot feel the electrical stimulation through the footpads. |
Not placing both bare feet on the foot-pads at the same time | Ensure that your feet are bare and each foot is placed on each of the foot-pads at the same time. Keep increasing the intensity up to a maximum of 99 until you feel the stimulation |
| Your feet may be dry. | Moisturise the soles of your feet to improve conductivity and stimulation and try the procedure again. You may also have to increase the intensity level | |
| You may be dehydrated. | Drink plenty of water before and after using the device. The device uses your body to create the electrical circuit. Water is an excellent conductor of electricity and if your body is less hydrated (below 60%) then the stimulation may be less, therefore it is important to always remain well hydrated. |
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| The intensity level may be on too low a setting. |
This is a very safe device. Keep increasing the intensity level towards 99 until you feel the stimulation. You may find that you have to increase the intensity level as you get used to the therapy. The aim is not to get to 99 but to find a setting that is comfortable for you. |
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| Electrode cord is connected to device. |
Disconnect the Electrode cord - the foot-pads will not work while the Electrode cord is plugged in. | |
| If, having tried the solutions above, you still cannot feel the stimulation: |
Test the device by placing one hand across both footpads at the same time (The heel end of the footpads is easiest). With your other hand, and starting from zero, increase the intensity level until you can feel the stimulation. If you can feel the stimulation through your hand then the device is working. If on 99 you still cannot feel the stimulation then please contact your authorised dealer. |
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| No power or lights to Revitive when it is switched on. |
AC Adaptor not switched on at the electrical socket or AC Adaptor not plugged into device properly. | Check electrical socket power is switched on and the AC Adaptor is plugged into the device correctly. If still not working – contact your authorised dealer |
| Revitive is not vibrating. | REVITIVE IS NOT DESIGNED TO VIBRATE. | |
| The IsoRocker® is not "rocking". | It is the muscles in your legs that cause the "rocking", the IsoRocker® is a pivot. | The IsoRocker® will only rock when increased to an intensity which causes sufficient calf muscle contraction. It may be that you cannot comfortably increase the intensity high enough until you get used to the sensation. It is important that intensity is adjusted to a level that is comfortable. |
| The device is too far in front of you. |
Sit with your knees at a 90 degree angle. | |
| The IsoRocker® system is not enabled. |
Ensure IsoRocker® Disabler is “flat”, in centre position | |
| My legs are aching after treatment. |
You may have the intensity on too high a setting and your muscles are being overworked. |
Leave adequate time after each treatment to allow the muscles to recover (just like after vigorous exercise!). On your next session start on a lower setting (where you can feel the mild electrical stimulation and it is comfortable) and reduce the duration until your muscles have acclimatized to the stimulation. |
| When using the IsoRocker® on a hard floor it makes a tapping noise. |
Incorrect positioning of the device or too high an intensity level. | Adjust the positioning of the device or lower the intensity level to reduce the device tapping. Alternatively use a floor mat under the device to cushion the sound. |