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If your device is not switching off after you have completed your session, or is turning itself back on, ensure that you have completely shut down the Revitive App on your phone and it is not running in the background.
This will stop the device from attempting to reconnect to your phone.
How to close an app – iPhone
- From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
- Swipe right or left to find the app that you want to close.
- Swipe up on the app's preview to close the app.
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For best results:
• Use Revitive foot-pads for at least 30 to 60 minutes each day, 7 days a week.
• It is important to use Revitive at a high enough intensity to give you a strong comfortable muscle contraction. Most people achieve a strong muscle contraction overintensity level 40 (intensity range 1-50).
• If you are diagnosed with a long term medical condition such as High Blood
Pressure, High Cholesterol, Diabetes, Osteoarthritis, Chronic VenousInsufficiency (CVI), Peripheral Arterial Disease (PAD), or COPD, it can take up to 8 weeks to help reduce symptoms associated with these chronic conditions.
Do not use Revitive, using EMS stimulation, for more than 6 sessions of 30 minutes (or the equivalent) per day.
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The Rocking motion primary aim is to help you get to an intensity level that is suitable for you. Once the foot and calf muscles start to contract the Circulation Booster will start to rock based on those contractions thus indicating that you are at a good intensity level.
It can take some time getting used to and some feel the sensation more than others, so everyone will have their own levels of intensity that will suit for rocking.
You might not be able to rock because you don’t feel comfortable with a higher intensity, but you should not worry as you are still receiving benefits form a lower level stimulation.
Some users may not feel much sensation at all (likely they may have DPN or lack sensation in the foot), but again they will still be getting benefits from continued frequent use and in time will start to feel some sensations.
On the Coach App we will show rocking at an intensity over 70 even though the device may not actually be rocking. This just helps with those that need constant intensity higher than 70.
The target on Coach is to try and achieve rocking motion for the full session (30 or 60 min). But there are some waveforms that are less intense than others and you may find that you stop rocking with those waveforms and may need to adjust the intensity to get the rocking motion again.
There is an audible sound that plays on the phone when rocking stops during a session. If you don’t complete rocking for the full session time, the dashboard/home screen will indicate that there is still time remaining to achieve full rocking minutes. You can either continue and do some more time to achieve this, but the main thing is that you have completed your session time.
It is not a major issue if you don’t rock 100% all the time.
(BTW we do give 10% leeway in rocking minutes for the session).
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This is often not a defect but the result of the auto-pause function of the device. Please follow the steps below, as this usually resolves the issue.
More information about the auto-pause function can be found here: What is the Auto Pause function?
- Ensure that the device is switched off, fully charged and that neither the pads nor the mains cable are connected.
- Drink a glass of water before starting your session, as dehydration can trigger the pause mode.
- Apply a moisturiser to the soles of your feet to improve conductivity.
The device uses your body to create the electrical circuit. Water is an excellent conductor of electricity and if your body is less hydrated (below 60%) then the stimulation may be less, therefore it is important to always remain well hydrated and to apply cream to your feet before use to improve conductivity and stimulation.
Please try the application again with the following steps:
- Ensure the device is switched off and the pads are not connected.
- Wipe the device with a damp cloth (but not a wet one), as cream residue can interfere with the sensors and trigger the pause mode.
- Place both bare feet on the switched-off device at the same time.
- Switch on the device and gradually increase the intensity.
Please watch the video below for tips on how to supercharge your therapy.
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If you remove one or both feet from the foot-pads, Revitive will pause the stimulation for up to 10 minutes. The display will blink on and off and you will hear a beep. The timer will stop until the session is resumed. Do not touch the foot-pads with your hands or pick up device until paused is enabled.
The stimulation can be resumed by placing both feet back on the foot-pads and then pressing the (+) button on the Intensity Control.
While Revitive is paused, the intensity level can be reduced by pressing the (–) button on the Intensity Control.
Intensity cannot be increased while Revitive is paused.
After 10 minutes of being in the paused state, Revitive will switch itself off.
Caution: Very dry feet may trigger the pause mode:
It is important that you are well hydrated. We recommend drinking a glass of water before using Revitive.
You may also apply a moisturiser to the soles of the feet to help hydrate the skin and improve the delivery of electrical stimulation.
Note: Very dry feet may cause Revitive to auto-pause, and stimulation will not be possible until the soles of your feet are hydrated. In this case it will be necessary to apply a moisturiser.
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Some people feel the benefit immediately, but for some people it may take several weeks. It is dependent on the individual, their symptoms, and their underlying medical conditions.
For best results we recommend:
• Use Revitive foot-pads for at least 30 to 60 minutes each day, 7 days a week. If you have varicose veins (CVI), use Revitive foot-pads for 60 minutes per day.
• It is important to use Revitive at a high enough intensity to give you a strong comfortable muscle contraction. Most people achieve a strong muscle contraction over intensity level 40 (intensity range 1-99).
• If you are diagnosed with a long term medical condition such as High Blood Pressure, High Cholesterol, Diabetes, Osteoarthritis, Chronic Venous Insufficiency (CVI), Peripheral Arterial Disease (PAD) or COPD, it can take up to 8 weeks to help reduce symptoms associated with these chronic conditions.Do not use Revitive, using EMS stimulation, for more than 6 sessions of 30 minutes (or the equivalent) per day.
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