Revitive is plugged in but there is no power or lights.
| Possible Cause | Solution |
| The protective film is still in place. The device will only work if this film is removed. | Remove the protective film and dispose of it responsibly. |
| Power adaptor not switched on at the electrical socket or not plugged into the device properly. | Check electrical socket power is switched on and the power adaptor is plugged into Revitive correctly. If still not working – contact your authorised dealer. |
| Flat battery. | Plug device into an electrical socket and charge battery or run using mains power option. |
My phone will not pair with Revitive despite going through Revitive app’s pairing steps and no solid Bluetooth icon on Revitive
| Possible Cause | Solution |
| Phone’s Bluetooth not configured correctly | 1. Ensure the phone has an internet connection by wifi or cellular (Data must be enabled on the phone) 2. Make sure Bluetooth is enabled in the Phone Settings 3. For iOS: Make sure Bluetooth is enabled for the Revitive app – Settings > Revitive 4. Ensure that Location Services are enabled on the phone – typically in Settings > Privacy (iOS) or Security and Privacy (Android). This is needed for Bluetooth pairing 5. For Android: Ensure that Location services are authorised for the Revitive app - typically in Settings> Apps > Revitive 6. Go to the Bluetooth Settings in the Phone and Forget/Unpair any Revitive devices listed in MY DEVICES (iOS) or PAIRED DEVICES (Android) 7. Start Revitive App again. 8. Reject any pairing requests you may see before you get to the instructions in the Revitive app for pairing 9. Follow the RevitiveApp’s pairing instructions in the app for pairing and put the Revitive device into paring mode as advised (flashing Bluetooth icon on the Revitive device) 10. Press “PAIR” in app and accept any pairing requests that now appear. |
I tried pairing as instructed but it failed with an error message
| Possible Cause | Solution |
| Secure Bluetooth pairing flow had unexpected event | Try pairing again following the steps 1-10 above |
Pairing failed but the Bluetooth icon is permanently on, on Revitive
| Possible Cause | Solution |
| Your Revitive is already connected to another phone via Bluetooth | You need to remove the connection from the other phone before you will be able to connect to your Revitive. Go to the other phone and shut down the Revitive |
I have more than one Revitive and I can’t connect to the one I want to use
| Possible Cause | Solution |
| Your phone is always connecting to the other Revitive | Remove any pairings to Revitive devices in Settings>Bluetooth and take the Revitive that is not required out of Bluetooth range |
Pairing continues to fail and I have tried all the previous solutions
| Possible Cause | Solution |
| Switch on Revitive device and insert a pin or unfolded paper clip into the Reset hole on its side until “00” appears in its display. Follow instructions above for Bluetooth not configured correctly. |
Revitive is on (lights illuminated on the LED display) but I cannot feel the electrical stimulation through the foot-pads.
| Possible Cause | Solution |
| Not placing both bare feet on the foot-pads at the same time. | Ensure that your feet are bare and each foot is placed on each of the foot-pads at the same time. Keep increasing the intensity up to a maximum of 99 until you feel the stimulation. |
| Your feet may be dry. | Moisturise the soles of your feet to improve conductivity and stimulation and try the procedure again. You may also have to increase the intensity level. |
| The intensity level may be on too low a setting. | This is a very safe device. Keep increasing the intensity level towards 99 until you feel the stimulation. You may find that you have to increase the intensity level as you get used to the therapy. The aim is not to get to 99 but to find a setting that produces strong muscle contractions in your calves and is comfortable for you. |
| The electrode cord is connected to device. | Disconnect the electrode cord - the foot-pads will not work while the electrode cord is plugged in. |
| Revitive may be in auto-pause. | When the stimulation is paused, sections of the display on the app and Revitive pulse. Tapping resumes the stimulation and tapping ends the stimulation session. Ensure that you have drunk plenty of water, that your feet are well moisturised and both feet are placed on the foot-pads. |
| If, having tried the solutions above, you still cannot feel the stimulation: | Test the device by placing one hand across both foot-pads at the same time (The heel end of the foot-pads is easiest). With your other hand, and starting from zero, increase the intensity level until you can feel the stimulation in your hand. If you can feel the stimulation through your hand then the device is working. If on 99 you still cannot feel the stimulation then please contact your authorised dealer. |
Revitive is not vibrating.
| Possible Cause | Solution |
| REVITIVE IS NOT DESIGNED TO VIBRATE. | |
Revitive is not "rocking"
| Possible Cause | Solution |
| It is the muscles in your legs that cause the “rocking”, the IsoRocker ® is a pivot. | Revitive will only rock when increased to an intensity which causes sufficient calf muscle contraction. It may be that you cannot comfortably increase the intensity high enough until you get used to the sensation. It is important that the intensity is adjusted to a level that is manageable. |
| Revitive is too far in front of you. | Sit with your knees at a 90 degree angle. |
When Revitive is rocking on a hard floor it makes a tapping noise.
| Possible Cause | Solution |
| Incorrect positioning of Revitive or too high an intensity level. | Adjust the positioning of Revitive or lower the intensity level to reduce Revitive tapping. Alternatively use a floor mat under Revitive to cushion the sound. |
My legs are aching after treatment.
| Possible Cause | Solution |
| You may have set the intensity too high and your muscles are being overworked. | Leave adequate time after each treatment to allow the muscles to recover ( just like after vigorous exercise!). On your next session start on a lower setting (where you can feel the mild electrical stimulation and it is comfortable) and reduce the duration until your muscles have acclimatized to the stimulation. |
When using the electrode pads, the stimulation feels uncomfortable.
| Possible Cause | Solution |
| The level of stimulation you are using may be too high or you may have broken skin. | Decrease the stimulation level using the intensity control on the app or the intensity control on Revitive. You may need to discontinue use until your skin has healed. |
I am unsure which program is selected.
| Possible Cause | Solution |
| The selected program is displayed at the bottom of the Session screen. |
I suddenly can’t feel stimulation when using the electrode pads
| Possible Cause | Solution |
| You may have accidentally paused the stimulation session either by disconnecting a pad, a cord or by pressing the pause button. | When the stimulation is paused, sections of the display on the app and Revitive pulse. The app will be showing the Start or Stop buttons. Tapping resumes the stimulation and tapping ends the stimulation session. You will need to re-connect the pads to your body or re-connect the cord to be able to resume. |
When using the EMS knee programs with the large electrode pads, my thigh muscles are aching before the end of the treatment.
| Possible Cause | Solution |
| Your muscles may not yet be strong enough to carry out a full 20-minute session. | End the session before the end of the 20 minutes. On your next session start on a lower setting (where you can feel the mild electrical stimulation and it is comfortable) and reduce the duration until your muscles have acclimatised to the stimulation. |
When using the EMS knee programs with the large electrode pads, I can’t feel the stimulation in my thigh.
| Possible Cause | Solution |
| Therapy has started and has reached the rest period. | Depending on which program you are running you will need to wait for up to 10, 20 or 50 seconds before the stimulation will start again. |