Why can't I create my return?

If you're unable to continue with your return via our online Self-Service Returns Portal, it is usually because a phone number is missing from your shipping address.

How to fix it

1. On the Select Item(s) for Return page, locate the Shipping Address section.

2. Click the Edit Shipping Address (pencil) icon.

   

3. Enter a valid phone number in the phone number field.

   

4. Click "Update" to save your changes.
5. Return to the returns page and click Continue again.