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How do I claim back the VAT?

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As long as you meet the qualifying criteria the exemption process in the Revitive Checkout works as follows:

1. Please ensure that you have registered or logged in before placing an order containing an item that you wish to claim VAT relief for.
2. Once you place an item in your basket you will be presented with a 'pop up' which will ask "will you be claiming the VAT back?" As long as you feel that you meet the criteria above, click on "yes".
3. You will then be presented with a page asking you "who is this product for?" Please click on the appropriate button and then click "continue".
4. In order to meet yours and our legal obligations to HM Customs and Excise and in order to avoid paying VAT you will then be presented with a straightforward on-line VAT relief claim form to complete. Please note that we are only able to exempt VAT from the actual goods, but not from the delivery charges (which will attract VAT as normal). After completing the form you will be taken back to the normal shopping page and can carry on checking out as normal and you will see the 'VAT saving' as part of your savings total.
5. If you are in any doubt as to whether you are able to claim this relief you should consult notice 701/7 VAT reliefs for disabled people.

What does 'disabled or chronically sick' mean?
A person is 'chronically sick or disabled' if he/she is a person:

1. With a physical or mental impairment which has a long term and substantial adverse effect upon his/her ability to carry out everyday activities.
2. With a condition which the medical profession treats as a chronic sickness, such as diabetes.
3. With a terminal illness.
4. It does not include a frail elderly person who is otherwise able-bodied, or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

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