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My phone will not pair/connect with Revitive

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1.

Possible Cause 

Bluetooth not enabled on your Phone

Solution

Go to "Settings" for the phone and find the Bluetooth options and enable Bluetooth. Next, in the app start the pairing process once more. Please refer to the User's Manual for guidance on pairing

 

2.

Possible Cause

Location services are not enable on your phone for the Revitive app

Solution

Go to "Settings" for the phone and i) for iOs (Apple phones), select "Privacy" and enable Location Services; ii) for Android, find the generic "Location" option, normally in "Security & privacy" or "Connections" and enable this service, then still in "Settings", go to "Apps", find "Revitive" and enable location here. Next, in the app start the pairing process once more. Please refer to the User's Manual for guidance on pairing

 

3.

Possible Cause

Previous pairing confusing Revitive app

Solution: Please go to the phone’s " Settings" and find the Bluetooth options. Select “Forget” or “Unpair” for any Revitive connections. Next, in the app start the pairing process once more. Please refer to the User's Manual for guidance on pairing

 

4.

Possible Cause

Another phone is currently connected to your Revitive

Solution 

Stop and close the Revitive app that is already connected. The Bluetooth icon on your Revitive will no longer be illuminated. Next, in the app start the pairing process once more. Please refer to the User's Manual for guidance on pairing

 

5.

Possible Cause

Revitive device is not functioning correctly

Solution

Please only perform this action if all the other Solutions above have already been tried. Switch Revitive on and insert a pin or unfolded paper clip into the Reset hole on its side until “00” appears in its display. Next, in the app start the pairing process once more. Please refer to the User's Manual for guidance on pairing

 

For more assistance pairing Revitive - refer to the user manual or visit the 'getting started' section of our site.

 

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